Refund policy

If it arrives wrong, we make it right.

Last updated · September 19, 2026

Damaged or incorrect orders

If a Capsule arrives damaged, or your order is not what you bought, reach out within 30 days of delivery and we’ll make it right with a replacement or a refund.

Later problems

If yours has a problem down the road, email us and we’ll do our best to help, including a replacement when that’s the fix.

How to request one

Reply to your receipt, or email info@collectcapsule.com from the email you ordered with. Refunds go back to your original payment method, typically within 5 to 10 business days.

Ship windows we share are estimates. If we ever can’t ship your order, you get an automatic full refund.